Warranty | IGNITE

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On a Shoot Site & Need Urgent Help?

IGNITE offers 24/7 emergency support for show-stopping issues. A technician will respond within 5 minutes.

Please don’t use this for general questions.
For non-emergencies, click here.

Emergency Support

If you're on a shoot site and need urgent help, call us anytime. A technician will respond within 5 minutes.

Please don’t use this for general questions.
For non-emergencies, click here.

A warranty as robust as the system.

IGNITE takes pride in usability, construction, and product ease-of-use. We stand behind every customer who purchases the product and every product we sell. IGNITE offers a standard lifetime warranty for all products against manufacturing defects. In short, if you didn't break it, we'll fix it for free. In addition, IGNITE will repair or replace your system, as well as cover shipping both ways, at no cost to you.

If you are not 100% satisfied with your purchase, you can return the product and get a full refund. Any product you return must be in the same condition you received it and in the original packaging.

If you think you are having a problem, please contact us anytime.

Notice: Maximum Firing Capacity with Quickplug Harness

You have selected a Quickplug Harness for use with an IGNITE Breakout Board. For safe and effective operation, it's important to adhere to the maximum firing specifications.

Following these specifications helps ensure that all igniters fire as expected. Exceeding the recommended limits may lead to igniters not firing, especially in synchronized or complex firing setups.

Maximum Firing Specifications

The tables below outline the maximum number of igniters that can be fired per cue, when using a single Breakout Board and Quickplug Harness.

Note that in when triggered, each cue sends a continuous 2-second pulse. If multiple cues are triggered within this time frame, the overlapping pulses count toward the maximum firing specifications. For more information on pulse times and their impact on firing capacity, please see our Help Article.

Clip-On Igniters

Quickplug Harness Length	2M Clip-On	4M Clip-On	6M Clip-On
1ft (0.3m) Quickplug Harness	2	2	2
6.5ft (2m) Quickplug Harness	2	2	2
19.5ft (6m) Quickplug Harness	2	2	2

If you have any questions about maximum firing specifications, pulse times, or anything else, please contact us, we are happy to help.